Legal, open, honest and respectful
The generosity of our supporters enables us to enhance and improve the experience of our patients and their families, as well as our amazing staff, across all of our hospital sites.
It’s our ambition to make the biggest difference, so we promise to make sure we look after our supporters in the best way possible.
1. We are honest and open
- We value your generosity and will let you know where your donations will make the biggest difference
- We will be clear about what we are fundraising for
- We will be clear about how much of your donation goes straight to frontline services and how much is spent on the administration of the charity
- We will respect your privacy and will never sell your details to a third party
- Privacy Policy
2. We are committed to high standards
- We will do all we can to ensure that fundraisers and volunteers abide by the Fundraising Regulator’s Fundraising Promise
- We will comply with the law, the Charity Commission and the Fundraising Regulator, including guidance around data protection and health and safety
- Your opinions matter to us, and if you are unhappy with anything we have done please contact us via the methods below to make a complaint
3. We are respectful
- We promise to communicate in a way that suits you, and will be respectful if you wish to change this decision
- We will treat every donation respectfully, and if you do not wish to continue your relationship with us, we will respect your decision
- We are a member of the Fundraising Regulator and are proud to have committed to their Fundraising Promise, delivering the highest standards possible across the charity. We promise that our fundraising is always legal, open, honest and respectful
4. Donor Care
We will always aim to:
- respond to all enquiries within two working days
- thank each donation within one working week of receipt
- ensure all supporters’ details are recorded accurately and efficiently on the database
- make sure we record supporters’ contact preferences
